Phone.: +45 42 55 07 37
byRavn is a web shop through which the customer can purchase goods sold directly by byRavn.
The following terms are followed when making a sales contract between byRavn and the customer.
byRavn is not liable for any damage that it caused by an unpreventable obstacle, unpredicted event or a change in circumstances that cannot be influenced by byRavn and which byRavn cannot prevent reasonably. These are for example, but not exclusively legal strikes, warfare, fire, weather phenomenon, terror strikes, changes in legislation, technical problems, communication errors, supplier difficulties, or something caused by the aforementioned. During the unpreventable circumstances the liability to cover any damage or do any compensation is voided. byRavn is liable to inform the customer as fast as possible of any unpreventable circumstances affecting the sales contract.
byRavn reserves the right to change these terms one sided without notifying the customer beforehand. All orders will follow the terms that were applied at the moment of purchase, visible at byRavn's website. All changes are immediate unless otherwise specified. The latest terms can always be found on the website. The customers will not necessarily be informed individually of these changes, e.g. via email. The customer needs to always read and accept the terms before any purchase.
byRavn sells products to private people who are of age (later on referred to as consumer) and to people under the age of 18 years with the approval of their legal caretakers. Ordering via any credit purchase method by a person under the age of 18 is strictly prohibited.
byRavn can also sell to organizations and to other business partners with a contract made on a case by case basis directly with the buyer.
Any damage to goods that is noticed upon receiving the item must be informed to the seller, byRavn, without unnecessary delay. Damages reported later after 14 days of receiving will be considered not being due to any mishandling by the sender or the courier. Any exceptions will be made on a case by case basis between a customer supporter and the customer.
Request to delete any customer information will be handled in accordance to these terms, and the request will be fulfilled in accordance to the Danish law and EU regulations regarding private information, and as fast as possible.
International Buyers: Please note that items shipped outside of Europe may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by byRavn.
For purchases over €65 delivery is free of charge.
You can pay by the following means of payment VISA and MasterCard. All payments are charged in EUR.
The data you submit in connection with purchases paid with by credit card is encrypted (SSL). Neither byRavn or others have the opportunity to read the data you provide.
When using a VISA or MasterCard we will only charge your card when the goods are ready to be dispatched to you.
For all card types and payments we can only charge you for the amount you have ordered and can never charge a larger amount than you have authorized and approved.
Your goods will, under normal circumstances, be dispatched the same working day or the working day after we have received your order and you have received an order confirmation.
In peak periods, such as Father's Day, Black Friday and Christmas, the delivery time may be extended by a few working days.
We always aim to send all orders before 12pm Monday-Friday. During busy periods this is not always possible due to order volumes and therefore your orders will be sent as soon as possible. We can not offer refunds for late delivery.
If a consignment is lost or delayed as a subsequent result of entering incorrect/wrong details on the order, byRavn will not be held liable under any circumstances.
If a shipment is delivered to a pick up location the customer is responsible for retrieving the item within the holding time. Parcels are to be picked up personally and usually require a picture ID to be handed.
The customer may cancel any not handled order.
Cancellation request can be done by contacting byRavn customer support via email. After giving the cancellation request to byRavn it may take up to 48h for the order to be cancelled, in which time the order may already been sent out, thus making the cancellation impossible.
You have a 30-day full right of return if you regret your purchase. However, the right of return does not include products with personal text embossed/printed/engraved and products made to special measurements.
The return period expires 30 days after the day you received your item(s).
You must notify us within 30 days of receipt that you wish to return your purchase. You can inform us about this by writing to byRavn@byRavn.com. In your inquiry, you must make it clear to us that you wish to exercise your right of return.
If you have given your consent before the work or the delivery to start, and if you subsequently wish to use your right of withdrawal anyway, you must be aware that we will charge a reasonable payment for the work that has already been carried out.
You cannot return your order by simply refusing to receive the parcel.
If you regret the purchase, the item must be sent to:
When returning, please include a copy of the order confirmation.
You must send your order back to us without undue delay and no later than 30 days after you have notified us that you wish to return your purchase. You must bear the direct costs in connection with returning the item. When returning, you are responsible for ensuring that the item is properly packed.
When returning an item, you bear the risk of the item until we receive it. If the item goes missing or is damaged during the return shipment to byRavn, you are liable for the item.
8. CONDITION OF THE GOODS
You are liable for any deterioration in the value of the product due to handling other than what is necessary to determine the product's nature, characteristics and the way it functions. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you return the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to get the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
When returning interior products, you must pay attention to:
If you are returning interior products such as straps and handles, it is important that the products do not show obvious signs of use. If the straps / handles have been fitted and there are therefore marks from the screws in the leather, we will not be able to take the item back. We do not take back straps and handels if they are custom made.
9. GOODS EXCEPT THE RIGHT OF WITHDRAWAL
The following goods are exempt from the right of withdrawal:
All personalized and custom made products
- Keychains, jewelry, accessories and other products with personalized text/embossing/engraving
- Interior products made to special measurements
- Products that are manufactured based on the customer's specifications
If you regret your purchase, you will of course get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
If you exercise your right of return, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a delivery method other than the cheapest form of standard delivery that we offer), without undue delay and in any event no later than 30 days from the date on which we received notification of your decision to withdraw from this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item back.
Not everything goes always as planned, but do not worry we are prepared also for these things. We maintain a very high level of service and will do everything in our power to improve on this whenever possible. We take complaints very seriously and will do everything we can to resolve them as quickly as possible.
For non-delivery claims regarding your order shipment, any objection must be made within 6-8 working days of the order dispatch notice being sent to your e-mail.
For shipments damaged during transport the claim needs to be raised as early as possible, after receiving the shipment. The damage needs to be documented. Pictures of the damage and the acknowledgement of damage from the courier can be sent to our customer service e-mail byRavn@byravn.com. The customer is required to provide byRavn with necessary documentation or information to identify his or her order.
All reclamations will only be handled when provided in writing. Any verbal reclamation will be disregarded. Reclamations can be addresses to byRavn@byRavn.com.
European Commission's online complaint portal can be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country than Denmark where byRavn is headquartered. Complaints can be sent here http: //ec.europa.eu/odr. When filing a complaint enter our e-mail address byRavn@byRavn.dk
All disputes will be solved primarily with a contract between the seller after negotiating with the sellers customer service. In a dispute the seller will apply the Danish law and Danish Consumer Ombudsman principles, or any other European country governing decisions.
The customer has the right to contest any point in these terms. Any dispute regarding these terms or how they are interpreted or applied will be solved solely by Danish law, in the closest district court to the byRavn headquarters.
Sign up for our newsletter and get a 15% discount. The discount does not apply to special offers and place cards.